INSTRUCTIONS TO SEND YOUR PARCEL

Call DHL Customer Services on 0844 248 0844 to arrange a collection quoting your quote the
waybill number before taking your sample. Do not drop off at local DHL Drop points as the sample
needs to be picked up from your address to be transported properly and legally
When calling DHL ignore the automated message of suspension of road services
and await for the operator to give your AIRWAY BILL number. ColoAlert is
transported via Air by DHL and is unaffected by the suspension of Road Transport and
all Duties/Tax/VAT/Laboratory/DHL cost are paid already

You will need to quote the waybill number on your label to the advisor and also your collection
address. No activation of kit is required as we have streamlined the process.
Once the test kit has been packaged securely back in the box, place the box into the plastic flyer bag and remove the tape at the end of the bag to seal securely

Please pass the loose copies of the DHL documents to the courier upon collection.

If you encounter any problems, please email all enquiries to info@bioxmedical.co.uk, quoting your
customer reference number.

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