You have the right to cancel the contract for the purchase of Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive possession of the Products.

 

To exercise the right to cancel, you must inform us of your decision to cancel by an unequivocal statement (e.g. a letter sent by email to info@bioxmedical.co.uk). You must then promptly return the Product to us (within 14 days from notifying us of your decision to cancel), at your own cost.

 

If you cancel your purchase within 14 days of receiving the Product, we will reimburse to you all payments received from you, without undue delay and in any event, not later than 14 days from the date on which we receive the returned Product from you, or the date you provide us with evidence of having sent the Product back to us, whichever is earlier. We will reimburse you using the same means of payment as you used for the initial payment, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement. You will bear the direct cost of returning the Product.

 

The right to cancel an Order does not apply if the Product has been opened and the seal on the kit has been broken, and is therefore not suitable for return for health protection reasons

 

We take no responsibility if ColoAlert has been delivered by yourself with different means other than via our DHL arrangements.

 

The kit must be used within 3 months otherwise stability and quality of the kit cannot be gauranteed and therefore void and cannot be refunded.